Know your members.
Improve their health.
Learn more about what’s right for you.
One of the best ways to improve the efficiency of our healthcare system is to have fewer sick people.
We have a solution that accomplishes this goal right now, and it’s making larger impacts every day.
Our whole-person Population Health Management solutions improve the well-being of your population by identifying high- and rising-risk members, engaging them to take action and providing comprehensive care management when needed.
These tactics work together, or as part of your existing solution, to create a measurable increase in the overall health of a population, helping plans meet the triple aim of a better member experience, improved health and outcomes and lower costs.
Ready to learn more?
flexible portfolio.
We help you turn insight into action.
Your members can be:
- Healthy, or those whose health status is currently unknown
- Hidden risk, those who are more likely to develop a serious condition
- High utilizers who, for example, overuse the ER
- Critical, those who currently have an acute or chronic illness
Our risk intelligence solution, Elli, uses advanced predictive analytics to identify and stratify your existing members. Our engagement and care management modules then go to work to move as many as possible into the “healthy” category. And keep them there.
Patients in a medium-risk cohort will be engaged through our Eliza module using behavioral science techniques and the channels proven most effective … email, text, phone call.
Those in a high-risk category will be passed to our care management module, Essette, to be engaged directly by a care manager.
Elli identifies risk as early as the point of enrollment and continuously monitors members on a monthly basis to proactively identify rising risks related to medical conditions, patterns in utilization, social determinants, controlled substance utilization and other factors. Track quality measures monthly to proactively close gaps in care, improving quality measures by 10%-15%.
HMS’ Eliza motivates your members through personalized conversations. Close gaps in care, increase retention, assess health status and identify barriers.
Engagement programs leverage billions of data points and member interactions to address medical conditions, social determinants and more.
Designed by health engagement experts, our programs achieve your desired goals and outcomes. Multi-channel communications encourage member activation and improve outcomes. Healthier members are happier members, and also lower your costs and improve quality measures such as Stars and QRS scores. Engagement also enhances member retention and associated revenue.
When a member develops or is heading towards a chronic condition, HMS’ Essette is there to facilitate one-on-one interactions with a sensitive and compassionate care specialist.
Our care management platform enables better coordination of care delivery and enables health plans to meet National Committee for Quality Assurance (NCQA) requirements.
Our advanced, modular architecture — APIs are designed to interface with your existing tools, including eligibility/claims systems, analytics and portals—puts personalized, data-driven and actionable care plans at your fingertips.
Five adaptable products are intuitively designed to streamline your care management activities:
- Case management
- Utilization management
- Population management
- Appeals and grievances
- Customer service
Our platform also offers advanced capabilities to expedite and enhance care delivery. These modules include:
- Provider portal
- Fax management
- Business intelligence (analytics)
All modules can be incorporated at launch or added as needed. We’re easy.
We specialize in seamless integrations that streamline your care management ecosystem and invest significantly in our PHM solutions to stay at the head of the pack.
